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Students and presenter not able to see each other

I was given the presenter link for a live class and entered the class 10 minutes before the start of the class. When the class started, there were no attendants listed. I could not see any students and the students reported that the I was not online. When viewing the recording, all of the students are present. The my actions on the whiteboard are seen, but no audio is heard, no chat messages are seen, and my name never showed up even after refreshing the page. The WizIQ report shows that I did not attend the class. 

Please advice us in this regard. 

1 person has this question

Dear Umm,

I would request you to please share the link of the class you found and issue in. We would check the logs of the class and do the needful. 

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