We have been experiencing sync issues with recorded classes that have used the screen sharing feature for quite some time, now. WizIQ support said they would release a patch that would correct the problem a week ago. So far, NOTHING. We are still experiencing problems, and our students are NOT happy - and so aren't we.
On top of that, we are experiencing longer and longer response time from support. The answer is always the same: "The issue has been forwarded to our engineering team, bla bla bla". No feedback is given, until we send some other e-mails asking for it. That give us the sensation that NOTHING is being done. It is about time WizIQ to implement a trouble ticketing system, so we can track our open tickets and the engineering team can be held responsible for them.
What is WizIQ doing about this? I wonder if the competion have this issues. Maybe it is time to move to the competition.
We are a company with more than 50K students - one of the MAJOR IT online companies in Brazil - and we are getting TIRED!
If we have to move to the competitor, we WILL release a press release note to all major publications in Brazil stating WHY we prefer to go that way - so others don't make the same mistake.
Still waiting for a response on the open issues.
Marco - Cloud Campus Brazil
I apologize for the inconvenience caused. As per the e mail sent to you by Mr.Jai Kumar, the issues that you were facing with the screen sharing on WizIQ have been resolved.
Please let me know if i can be of any other help to you.
The WizIQ Team.