WizIQ Support Forum
Ideas & Suggestions
How can we help you today?
Enter your search term here...
I was prompted to install Adobe Flash Player when I launched the Virtual Classroom. How can I install Flash Player?
Why do I keep hearing an echo when I try to use the audio-video feature of the Virtual Classroom?
Why do I get a message, “You have been signed out of the session”, when I try to join an online class?
What are the network requirements to access the WizIQ Virtual Classroom?
How can I check if my system and devices are compatible with the Virtual Classroom?
What is the minimum internet connection speed required for accessing the Virtual Classroom?
Can I extend the class duration while a live class is in progress?
Is there any way I can download my chat with attendees in the Virtual Classroom?
Is there any difference between leaving and ending a live class?
Can I send private chat messages to other participants in the class?
See all 8 articles
How can I add audio and video files to the Media Player in the Virtual Classroom?
What file formats can I play using the Media Player?
I am unable to play a YouTube video using the Media Player in the Virtual Classroom. What can be the reason for that?
Can the attendees in my live class control the videos that I play in the Virtual Classroom?
Can my students download the audio and video files that I play in the Virtual Classroom?
See all 6 articles
Is it possible to upload content or files during a live class?
What file types are supported in the Virtual Classroom?
Is there any limit to the number of files uploaded to the Virtual Classroom or the allotted storage space for files?
How can I access audio and video files in the Virtual Classroom?
I am trying to upload a file in the Virtual Classroom, but the progress bar is stuck at 40%. Why?
See all 16 articles
How can I give audio, video and writing controls to the attendees during a live class? Is it possible to transfer these controls to multiple attendees in the Virtual Classroom?
What does a Raise hand notification in the Virtual Classroom mean? How should I respond to it?
How can I block an attendee so that (s) he can’t access anything in the Virtual Classroom?
How can I view an attendee’s system or technical information (browser, operating system, bandwidth, etc.)?
How many attendees or students can have audio and video controls simultaneously in the Virtual Classroom?
See all 7 articles
Why am I not able to share my screen in the Virtual Classroom?
Can I use the Screen Sharing feature in a Breakout room?
I am getting a prompt to enable/ run / install / update Java™ when I try to share my screen in the Virtual Classroom. What should I do?
Is it necessary to install Java™ and enable it in my browser to share my screen with attendees in the Virtual Classroom? How can I do it?
Will my screen be visible to all the participants if I share it in the Virtual Classroom?
See all 11 articles
How can I create a Breakout room in the Virtual Classroom and add attendees to it?
I am a presenter in the Virtual Classroom. Can I move between different Breakout rooms to see or monitor the activities in them?
Can I enable or disable an attendee’s audio, video and writing controls in a Breakout session or room?
How many Breakout rooms can I create in the Virtual Classroom?
What is maximum number of attendees one can have in a Breakout room?
See all 12 articles
Audio & Video
How can I use audio and video to communicate in the Virtual Classroom?
How can I stop my audio or video transmission during a live class?
Should I Allow or Deny Adobe Flash Player to access my microphone and camera upon launching the Virtual Classroom?
How can I test my peripheral devices, such as the speakers, microphone and camera in the Virtual Classroom?
I added a USB microphone/camera to my computer during a live class, but the device didn’t work. How can I make the device work?
See all 11 articles
Is it possible to type on the Whiteboard in a language other than English?
Can I use a digital pen in the Virtual Classroom?
How can I move and re-size the objects drawn on the Whiteboard?
What type of keyboard shortcuts can be used in the Virtual Classroom?
How can I save a Whiteboard to my computer or device?
See all 10 articles