If you are a Windows user and are unable to access the Screen Sharing feature in the browser-based Virtual Classroom, you should download and install the WizIQ Desktop App for Windows to access the Virtual Classroom and share your screen.

The WizIQ Desktop App provides a better Virtual Classroom experience and various benefits, such as class recordings in video (mp4) format, freedom from browser-related issues, and more.

However, if you are a Macintosh (Mac) user, you can continue to use the browser-based Virtual Classroom to share your screen. To use the Screen Sharing feature, you need to ensure that you have the right version of Java™ installed on your computer and your Java security settings are set to medium.

Mac users need to follow the steps as shown in the video below to configure the system and resolve the screen sharing issues: https://www.wiziq.com/tutorial/1320091-mac-screen-sharing

Once you have performed the above-mentioned steps, click the Screen button in the Virtual Classroom to share your screen. A Security Warning window will appear. 

Check the checkbox on the window and click Run. When you click Run, another Security Window opens. Click Allow to share your screen.

Figure 1.6

Figure 1.7

• Java is installed, but not enabled

Sometimes, you are not able to access screen sharing because Java™ is installed on your computer, but it is not enabled in your browser. It’s necessary to enable Java™ in your browser to share your screen in the Virtual Classroom. To enable Java™ in your browser, follow the steps listed here.